Excelsior Correspondent
SRINAGAR, Apr 12: Aiming to promote transparency, accountability, and strengthen public trust, Srinagar Police today launched a QR Code-based feedback management system, ‘Bharosa-QR’.
Addressing a press conference, Senior Superintendent of Police (SSP) Srinagar, Imtiyaz Hussian, said that the system will collect real-time feedback from the general public regarding the functioning and services rendered by the police.
The citizen-friendly initiative allows individuals to scan QR codes placed at all police stations, police offices, and prominent public locations such as bus stops, marketplaces, and major institutions.
Once scanned, officers said, users are redirected to a secure feedback page where they can share their experiences, suggestions, and concerns related to police behavior, responsiveness, and overall service delivery.
The process is quick, simple, and takes less than a minute, police said.
To further ease communication, Srinagar Police has also introduced a dedicated WhatsApp number: 8899112888, where citizens can send feedback directly through text, voice messages, photos, or videos.
As per the officers, the system is anonymous and designed for accessibility, encouraging inclusive participation from all segments of society.
In this regard, a dedicated Feedback Management Cell at the SSP Srinagar office will regularly monitor the feedback, ensuring prompt action on grievances and recognition of commendable conduct by police personnel.
The forward-thinking initiative has been conceptualized by young IPS officer Vaibhav Meena, SDPO Nehru Park, for community-oriented police service in Srinagar.
“The initiative is part of Srinagar Police’s ongoing efforts to modernize policing and deepen community engagement.”
Officers said that this is the latest in a series of citizen-friendly initiatives, which include dedicated helplines for police verification queries and reporting drug-related activities.
“Citizens are encouraged to make full use of the platform and contribute to building a safer, more transparent, and trustworthy policing environment in Srinagar.”
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