NEW DELHI, Oct 20: Zoho, the global technology company, announced the implementation of new agentic AI features, embedded across its major product categories, an official statement said.
‘Agentic AI’ features refer to the potential to act autonomously, plan complex tasks and adapt to dynamic environments with minimal human oversight.
It will empower customer growth, save time on routine tasks and allow users to focus on higher-value work.
Mani Vembu, CEO of Zoho said, “Industry AI adoption has been hampered by a lack of data readiness, difficulty in integrating with legacy systems, and unnecessarily high cost passed down to the consumer.”
The CEO said Zoho is built on a single, internally developed tech stack, incorporating agents into daily business operations. “It requires nothing from business: no adding third-party tools, no extra time, and significantly no extra costs.”
Basically, these tools are intended to ease the work of collaboration, human resources and customer experience.
‘Zoho Workplace’ is the email and collaboration suite which has received agentic updates across Zoho Mail, team chat software Zoho Cliq, Zoho sheet and collaborative work management tool Zoho Tables.
For making customer experience more personalized, ‘Zoho Desk’ which is a customer service platform trusted by many global businesses launched pre-built ‘Zia agents’ for specific support needs with more on the way.
‘Zia Agents’ refer to autonomous, AI-powered bots integrated with Zoho’s Ecosystem that perform tasks across different applications.
In the domain of Human Resources, ‘Zoho Recruit’ which is an all-in-one talent acquisition solution now comes with enhancements like ‘Candidate Matches’ and ‘Job Matches’.
Moreover, it also has AI-Assisted Assessment Generation which supports both manual and automated creation of assessments for different user categories including candidates, recruiters as well as interviewers.
“These features arrive shortly after the introduction of two key pillars of Zoho’s emergent AI strategy: ‘Zia Hubs’, which grants AI access to unstructured company data and ‘Zia LLM’, which is Zoho’s proprietary large language model and first LLM specifically built for B2B” the statement said.
“All features announced today are included with a paid subscription to the Zoho App.”
(UNI)
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