HYDERABAD, Dec 29: Hyderabad-based mental health and suicide prevention helpline 1Life recorded over 38,000 calls in 2025, highlighting a sustained rise in emotional distress and mental health concerns across India, the organisation said on Monday.
According to data released by 1Life, the helpline received 38,437 calls between January and mid-December 2025, with callers seeking support for issues related to financial stress, relationship breakdowns, academic pressure, workplace challenges, identity concerns, and social stigma.
Monthly call volumes rose steadily through the year, increasing from 2,224 calls in January to a peak of 4,135 calls in September, an increase of around 86 per cent, the organization said.
From July to October, call volumes remained close to 4,000 calls per month, indicating a sustained trend rather than a seasonal spike.
Elevated call volumes continued through November, the organisation said, adding volunteers spent 1,838 hours providing emotional support during the year.
The average duration of calls also increased over time, suggesting that callers required more in-depth engagement due to the complexity of their concerns.
Commenting on the trend, Rebecca Maria, counselling psychologist at 1Life, said the increase reflects not just higher awareness but deeper levels of distress.
“Many callers need time, patience, and reassurance that their feelings are valid and that support exists beyond the immediate crisis,” she said.
The helpline reported that a significant number of calls involved individuals experiencing suicidal thoughts linked to financial losses, business setbacks, academic stress, workplace pressure, ragging, and relationship issues.
An increase in calls from both south and north India was also observed, indicating wider geographic reach and growing awareness of the service.
Sreekar Reddy T, Director of 1Life, said the rising demand underscores the need for stronger mental health support systems.
“The growing call volumes point to the urgent need for greater investment in mental health awareness, volunteer training, and accessible support services across the country,” he said.
1Life said it provides confidential, non-judgemental emotional support through trained volunteers and remains a critical lifeline for individuals in distress.
The organisation added that expanding volunteer capacity will be essential to meeting the rising demand for mental health support nationwide. (UNI)
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