Excelsior Correspondent
VISAKHAPATNAM, Sept 22: Union Minister of State (Independent Charge) for Science and Technology; Earth Sciences and Minister of State for PMO, Department of Atomic Energy, Department of Space, Personnel, Public Grievances and Pensions, Dr. Jitendra Singh today said the 28th National Conference on e-Governance (NCeG) serves as a platform for States and the Centre to exchange best practices in governance, enabling replication of successful models across the country.
The Union Minister praised the Andhra Pradesh Government for pioneering citizen-centric innovations-ranging from real-time governance to digitised service delivery-and recalled how practices first tried in the State decades ago, such as outsourcing of civic services, were later adapted in other parts of India.
Dr. Jitendra Singh also cited success stories from other States and the Centre, including the expansion of digital grievance redressal through CPGRAMS and the adoption of e-Office systems, which have collectively enhanced transparency, accountability, and ease of living for citizens.
The Minister thanked Chief Minister of Andhra Pradesh, Nara Chandrababu Naidu, for facilitating the organisation of the conference in Visakhapatnam and said the choice of venue was apt given the State’s tradition of pioneering governance reforms. He added that Andhra Pradesh continues to play a leading role in India’s growth story, pointing to upcoming projects such as a quantum data centre at Amaravati and an additional space launch pad at Sriharikota. He said the conference theme, “Viksit Bharat: Civil Service and Digital Transformation,” reflects not just an aspiration but a guiding principle for India’s journey towards 2047.
Reviewing governance reforms over the past decade, Dr. Jitendra Singh said more than 1,600 obsolete rules had been repealed, outdated practices like mandatory attestation of documents scrapped, and amendments brought into the Prevention of Corruption Act to ensure accountability on both sides of bribery.
The Minister said CPGRAMS, now recognised globally, has scaled up to redress over 26 lakh grievances annually with a disposal rate of 95 per cent, while e-Office has enabled over 95 per cent of files in the Central Secretariat to be processed digitally. He added that the Swachhata campaign, now in its fourth year, has not only improved workplace efficiency but also generated significant revenue through disposal of scrap.
Dr. Jitendra Singh underlined that reforms like Mission Karmayogi have transformed civil services training from a rule-based approach to a role-based one, preparing officials for dynamic governance challenges. Over 88 lakh officials have already upgraded their skills on the iGOT platform. He also highlighted innovations such as the digital life certificate through face recognition, which has eased pension access for millions of senior citizens, and the Assistant Secretary programme, which has given young civil servants early exposure to policymaking at the Centre.
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