The new Air India: What changes first when Tatas take back their Maharaja

The Tatas have hit the ground running to restore the Maharaja’s lost sheen. The focus is on improving on time performance (OTP) — not exactly the Maharaja’s strong point — with aircraft door closing 10 minutes before departure time. Inflight announcements will address passengers as guests and there could be a special recorded message from group chairman emeritus Ratan Tata.
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